Legal
Claims Northwest, LLC respects your privacy. This Policy explains what information we collect, how we use and share it, and the choices and rights available to you.
Claims Northwest, LLC ("Claims Northwest," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through recajustice.com (the "Site") and in the course of providing RECA claims administration services, how we use and share that information, and the choices and rights available to you. This Policy applies to visitors to the Site and to individuals who submit information to us through intake forms, phone or video consultations, e-signature platforms, or other means in connection with a potential or active RECA claim (each, a "you" or "consumer").
This Policy should be read together with the Claims Administration Agreement, the attorney representation agreement, and any authorization for release of medical or other records that you sign. Where those signed agreements address the handling of your information more specifically, they control as to that subject matter.
We use the information described above to:
We do not use your health or diagnosis information for advertising or marketing purposes, and we do not use it to make automated decisions that produce legal or similarly significant effects concerning you.
We share information only as necessary to provide our services, and in the following circumstances:
We do not sell your personal information or your health information, and we do not share your information with third parties for their own independent marketing or advertising purposes.
We retain claim-related information for as long as needed to provide services, pursue your claim, and satisfy legal, tax, insurance, and recordkeeping obligations. Absent a longer period required by law or by a signed agreement, we securely delete or de-identify claim-related information within six (6) years following claim resolution or file closure.
We use reasonable administrative, technical, and physical safeguards designed to protect your information, including restricting storage of medical records and other sensitive documents to secure, access-controlled platforms, and limiting internal access to information on a need-to-know basis. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Claims Northwest, LLC is based in Washington State, and this Section is provided pursuant to the Washington My Health My Data Act ("MHMDA"). "Consumer health data" under the MHMDA means personal information that is linked or reasonably linkable to a consumer and that identifies the consumer's past, present, or future physical or mental health status, which, in connection with your interaction with us, may include your diagnosis, treatment history, and related medical records.
We collect consumer health data directly from you (through intake forms and consultations) and from your healthcare providers, pursuant to a signed medical records authorization you provide.
We share consumer health data only with your attorney, with records custodians for the limited purpose of fulfilling records requests you authorize, with the Department of Justice through your attorney, and with service providers who store or process this information on our behalf under confidentiality obligations, as described in Section 3. We do not sell consumer health data, and we do not share consumer health data with third parties for advertising purposes.
Subject to certain exceptions permitted by law, you have the right to:
You may exercise these rights by contacting us using the information in Section 11. We will respond to verifiable requests within the timeframe required by law. You may appeal a denial of a rights request by contacting us using the same information; if your appeal is denied, you may submit a complaint to the Washington State Attorney General.
By signing the Claims Administration Agreement and any related medical records authorization, you provide affirmative consent for us to collect and share your consumer health data for the purposes described in this Policy. You may withdraw that consent prospectively at any time, understanding that doing so may limit or end our ability to pursue your claim.
We do not use geofencing technology around healthcare facilities or any other location to collect consumer health data, identify or track consumers seeking health care services, or send notifications, messages, or advertisements related to consumers' consumer health data or health care services.
Depending on your state of residence, you may have additional rights over your personal information, which may include the right to access, correct, or delete personal information we hold about you, and the right to opt out of certain processing. To exercise any of these rights, contact us using the information in Section 11. We will verify your identity before responding and may need to retain certain information to complete an active claim or comply with legal obligations. You may also revoke any authorization for release of records at any time in writing; revocation does not affect records already released before we receive your revocation.
The Site may use cookies and similar technologies to operate correctly, remember preferences, and understand how visitors use the Site, including through analytics tools. We use Cloudflare, including its web analytics service, to help operate, secure, and measure traffic on the Site. We do not turn on analytics or similar tracking until you accept cookies through the banner shown when you first visit; you can also control cookies through your browser settings. Disabling cookies may affect some Site functionality.
The Site and our services are intended for adults evaluating eligibility for RECA benefits on their own behalf or on behalf of an eligible family member. We do not knowingly collect personal information directly from children under 13.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Effective Date" above reflects the date of the most recent revision. Material changes will be posted on the Site.
To ask questions about this Privacy Policy, to exercise any of the rights described above, or to submit a complaint, please contact:
Claims Northwest, LLC
Attn: John Walker Jr., Owner
2707 Colby Avenue, Suite 1200B, Everett, WA 98201
Email: [email protected]
Phone: 866-356-7322 (RECA)